Car Talk: Lessons in Performance Feedback
I love it when my car praises me! The message is concrete, consistent, and congruent with my expectations. Why doesn’t most performance feedback work so well? I make a lot of short trips (my home and...
View ArticleHow an “F” for Effort is More Motivating than Praise for Good Intentions
Even when they know the basic rules of performance feedback (see Car Talk: Lessons in Performance Feedback), many of my clients feel, well, squeamish when they have to give tough performance feedback,...
View ArticleShould We Reassess the Annual Review?
If you can’t draw a direct line from performance appraisal to performance improvement, then, seriously, what’s the point? Yet in many organizations, the definitions, criteria, and explanations for the...
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This Is How to Give Feedback but Not Make People Feel Stupid
“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was confusing and possibly insulting — I had given feedback as if the problem was with the person,...
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This Is What to Do If an Employment Relationship Deteriorates
No job is meant to be “until death do us part.” Employment is a theoretical deal: The employer is willing to pay a certain amount of money for an employee’s successful execution of a set of roles and...
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